Q-See’s products are designed for maximum convenience and ultimate ease of setup. Advances in modern technology have made it easier than ever for ordinary consumers to own, install, and successfully operate even the most sophisticated video surveillance systems. Many systems feature codes that you can scan with your smartphone, for immediate support. Of course, DVRs and bundles come with instruction manuals and quick-start guides, too. But if you encounter trouble with your DVR, camera, or some other feature of your system, Q-See has an extensive library of troubleshooting options online, at www.q-see.com and select the Support link at the top of the homepage screen.
KnowledgeBase features an extensive list of troubleshooting topics, instructional videos, software downloads, setup guides, downloadable manuals, and instructions for troubleshooting specific problems you may encounter. Browse topics based on your particular DVR series. Examples include QC, QT, QR, QS, and Other. Locate your specific unit within one of the previous categories, and you’ll find a treasure trove of helpful support information for that unit. Be sure to scroll through additional options at the bottom of each page, to view all available troubleshooting topics.
The Support tab on Q-See’s website takes you to a variety of options to troubleshoot your particular issue. Choose from among Repairs & Returns, How-To’s, Support Videos, Firmware Updates, Software, or Manuals & Guides. We also offer our Quick Support option. Choose this tab from the top of any main website page, and you’ll be directed to software to be downloaded to your computer. The app will allow Q-See troubleshooting experts direct access to your computer so they can better assist you. Follow on-screen instructions.