Q-See strives to provide security surveillance systems that are relatively easy to install and manage, while providing reliable, continuous coverage of your valuable property. If you happen to experience trouble establishing remote connectivity, we offer a variety of ways to troubleshoot your issue.
Customer Support Site
You can visit the Q-See support site, here. The Support landing page will offer several additional choices to help narrow your search for solutions.
Use the magnifying glass icon at the top right of your screen to enter relevant keyword search terms. Or click “Support Home,” “Knowledgebase,” “Ask a Question,” or “Quick Support”. Note that Quick Support requires you to download a program that will enable one of our qualified technical support agents to view your hard drive in real time, and access your security system setup and configuration. Download this software only if you have been instructed to do so by our agent.
To troubleshoot remote connectivity issues, try clicking on “Knowledgebase”. Enter “remote connection” in the search bar at the top of the page. You will receive a list of help topics. Choose the one most relevant to your situation. Have your hardware series and/or model number ready. Click on “Next” at the bottom of the page, for additional relevant resources, if your answer does not appear in the first list. You should find instructional videos, text instructions, etc. to address your question.
If all else fails, please call our support line at: 1-877-998-3440.