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Q-See Product Warranty Policy & Service

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HC03_Wordpress Q-See Product Warranty Policy & Service At Q-See, seeing is believing. Our product warranty policy embodies our belief in the quality and value of our products. All of our products are backed by a conditional service warranty that covers all hardware for 24 months from the date of purchase. Our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent software upgrading service is also provided free of charge, at www.Q-See.com. Be sure to keep your receipt, invoice, purchase order, or order confirmation. Store it in a safe place. You’ll need a copy as proof of purchase to obtain warranty service. Q-See warrants your product is free from defects in materials and workmanship, with the exceptions stated below. If your product is not operating properly due to a product defect, Q-See will repair or replace your product according to guidelines stated in the warranty policy.

Warranty Exceptions

Your warranty does NOT cover the following:
  • Misuse
  • Accident
  • Modification or alteration of hardware or software, including the removal of any Q-See logos or brand identification
  • Cut or spliced cables/wires
  • Products that have been painted
  • Wires coated in insulation, caulk, or other materials
  • Tampering or unauthorized repairs
  • Unsuitable physical or operating environment, beyond product specifications
  • Improper maintenance
  • Incorrect power supplies being used with products
  • Power fluctuations or surges – be sure to use a surge protector
  • Failure caused by a non-Q-See product being used with your Q-See products
  • Loss of data – please be sure to regularly back up any recorded data on your hard drive
  • to a separate storage device, such as an external hard drive, thumb drive, or computer.

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