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Q-See Product Warranty Policy & Service

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HC03_Wordpress Q-See Product Warranty Policy & Service At Q-See, seeing is believing. Our product warranty policy embodies our belief in the quality and value of our products. All of our products are backed by a conditional service warranty that covers all hardware for 24 months from the date of purchase. Our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent software upgrading service is also provided free of charge, at Be sure to keep your receipt, invoice, purchase order, or order confirmation. Store it in a safe place. You’ll need a copy as proof of purchase to obtain warranty service. Q-See warrants your product is free from defects in materials and workmanship, with the exceptions stated below. If your product is not operating properly due to a product defect, Q-See will repair or replace your product according to guidelines stated in the warranty policy.

Warranty Exceptions

Your warranty does NOT cover the following:
  • Misuse
  • Accident
  • Modification or alteration of hardware or software, including the removal of any Q-See logos or brand identification
  • Cut or spliced cables/wires
  • Products that have been painted
  • Wires coated in insulation, caulk, or other materials
  • Tampering or unauthorized repairs
  • Unsuitable physical or operating environment, beyond product specifications
  • Improper maintenance
  • Incorrect power supplies being used with products
  • Power fluctuations or surges – be sure to use a surge protector
  • Failure caused by a non-Q-See product being used with your Q-See products
  • Loss of data – please be sure to regularly back up any recorded data on your hard drive
  • to a separate storage device, such as an external hard drive, thumb drive, or computer.


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