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Q-See Product Warranty Policy & Service

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HC03_Wordpress Q-See Product Warranty Policy & Service

NOTICE TO Q-SEE CUSTOMERS

Q-See has been in business since 2002, we appreciate all our Q-See loyal customers who have supported us in last 19 years since 2002.

Unfortunately, due to the COVID-19 pandemic, factory closures in China since early 2020, the uncertainty with tariffs political situations, and with the market change challenges has made it very difficult for us to continue doing business.

We have tried diligently to continue supporting our Q-See customers during these difficult times.

We sadly must inform our customers that Q-See will be closing the doors effective January 31st, 2021.

We would like customers to make appropriate changes to their security needs by January 31st, 2021.  

RMA's will continue to be accepted up until January 31st, 2021.

Our support portal will be accessible for self-support for technical support needs till March 31st.

We are terminating the Scan N View Cloud service for all products effective January 31st, 2021.

The termination will be effective on January 31. 2021.

This mean that we will not be able to view the camera system remotely using the QRCODE/ Serial number and MAC address anymore.

The Cameras system itself are still working as far as for recording, but for remote viewing we need to use the IP address.

The instruction for remote access by IP address can be found on this link https://support.q-see.com/article/xpe60z2ms9-port-forwarding-guides

NOTE: PASSWORD RESETS WILL NO LONGER BE AVAILABLE AFTER JAN 31, 2021.

For Other support like Firmware updates, Manual and Specs, Software and Tool download, you can go to this link https://support.q-see.com/

For How to Guides, go to this link https://qplus.dozuki.com/c/How_To_Test

Question: How do I know which Series is my system?

Answer: Look for the model number (normally at the bottom of the system), example: if the model number is QT5716 – this is QT series Legacy. If model # is QC918- this is QC series Blue interface. If the model # is Halifax H16CN1 – this is Presidio series.

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